2.2 Use principles of crisis and risk communication.

K

S

A

1.        Differentiate between the responsibilities of a receiver, transmitter and translator during events (before, during and after).

X

2.         Employ communication responsibilities for an event (before, during and after).

X

3.        Differentiate between crisis communication and emergency risk communication.

X

4.        Deliver messages using the guidelines for crisis and risk communication.

X

5.        Classify the general tenets in crisis and emergency risk communication principles.

X

6.        Maintain empathy when communicating during a crisis.

X

7.        Utilize credible sources in relaying risk messages. 

X

8.        Value cultural sensitivity as essential to communicating to diverse populations.

X

9.        Summarize CDC recommended guidelines on crisis and risk communication regarding the development and of delivery messages.

X

10.    Use consistent names, acronyms and pronunciation in oral and written communications.

X

11.     Encourage inclusion of diverse populations in planning messages.

X

12.    Differentiate between the mental and emotional factors that might create barriers to communication (e.g., reception & interpretation).

X

13.    Distinguish between the needs of the diverse audiences within the community.

X

14.    Identify subject matter experts within the community who can help with delivering messages.

X

15.    Maintain diverse community partners to assist with communicating preparedness planning and population specific messages. 

X

16.   Participate in multi-agency coordination activities to identify pre-event and event CERC materials, related to one’s subject matter expertise.

X